If you've ever had a bus or train employee refuse to assist you in boarding with a ramp or a lift, you'll be glad to see that action was taken after it happened. An employee in Manchester was suspended after refusing to help a passenger board who needed a ramp after the passenger filmed him. This video shows how difficult it can be to get assistance boarding transit and how unpredictable that help is. Employees argued with the disabled person, citing law and telling him that the police would be coming to try to intimidate the person.
When this happens to me , I always think how they could just go get the ramp or lower it by the time they waste all that energy arguing with me.
Incidents like this happen, where passengers with disabilities are refused assistance and get to their destinations late or are left stranded. It's good to see that action was taken, but not everyone can film it when it happens.
More on this story here.