A new consumer rights group, the Association for Airline Passenger Rights (AAPR), will educate policymakers, protect consumer rights and improve accessibility for passengers with disabilities. Their mission is described as:
The mission of the Association for Airline Passenger Rights is to promote fairer customer service and accessibility standards in the airline industry and to improve passenger satisfaction.
Their site is www.flyfriendlyskies.com or just click here. You'll find links to related legislation and blogs, among other resources. Membership costs ten dollars and includes access to certain benefits.
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